Returns

Right of Withdrawal and Return Policy

At Five Paris, we aim to make your shopping experience as enjoyable as possible. However, should you wish to cancel your purchase, you can exercise your right of withdrawal. Below is all the information regarding our return policy:

  1. Right of Withdrawal

    • You have the right to cancel your purchase within 14 days of receiving the product, without providing any reason.
    • The product must be returned in its original condition and packaging, along with any included accessories (where reasonably possible).
    • Please handle the product with care and ensure that it is securely packed for the return. Preferably, use the original shipping packaging.

  2. Damaged Products

    • If the product or packaging is damaged more than necessary for inspection or use, we may charge you for the depreciation in value of the product.
    • Therefore, please ensure that the product and packaging are not unduly damaged.

  3. Sale and Discounted Items

    • Sale or discounted items can only be returned at your own cost.
    • Items purchased at the original retail price can be returned using the provided return form, free of charge.

  4. Return Address

    • All products are shipped directly from our factory/supplier in Hong Kong. As such, our return address is also based in Hong Kong.

  5. Return Procedure

  6. Refunds

    • We will refund the full order amount within 14 days of receiving the returned product, provided the product is returned in good condition. This timeframe includes shipping time.

  7. Tracking Number

    • Please make sure to provide your tracking number via the app or email. This will help us process your return quickly and efficiently.

By following these guidelines, you can easily exercise your right of withdrawal and ensure a smooth return process. If you have any questions, please feel free to contact us!